Reduce No‑Shows: The Simple Confirmation Playbook
A clean, professional confirmation system that protects your calendar and increases show-up rates.
Who this helps
- Clinics, med spas, agencies, and appointment-based businesses
- Teams losing revenue due to no-shows
- Owners who want a system—not more stress
No‑shows happen for simple reasons: people forget, they get anxious, or they found another option. Your job is to reduce friction and increase certainty.
The 3‑touch system
- Touch 1: immediate confirmation (same minute)
- Touch 2: 24 hours before (text + email)
- Touch 3: 2 hours before (text + quick call for high value)
Templates you can copy
24‑hour reminder text
“Hi {{Name}} — quick reminder of your appointment tomorrow at {{Time}}. Reply YES to confirm or RESCHEDULE if you need a different time.”
2‑hour reminder text
“Hi {{Name}} — we’re set for {{Time}} today. Reply YES when you’re on your way / ready.”
Make rescheduling easy
Most no‑shows were actually reschedules that didn’t happen. Give a one-tap reschedule path and you’ll save the slot.
Who handles this best
An Appointment Scheduler should own confirmations and reminders. It’s a high-leverage role that protects revenue and keeps your calendar full.
Want this implemented?
We build the process and provide the people to run it: lead follow‑up, booking, intake, admin, and support.